Sheraton Atlanta Announces Questionable Rate Hike for Dragon Con 2017

Sheraton Atlanta Dragon Con 2017

The Dragon Con community has been abuzz since yesterday, when the Sheraton Atlanta announced a price increase on booked (and pre-paid!) rooms for Dragon Con 2017.

While there has been rampant speculation as to whether or not this rate hike is a scam, the vast majority of what we’re seeing is that sadly, it’s not.  The following picture was posted on the official Sheraton Atlanta Facebook page:

Sheraton Atlanta Dragon Con 2017

Regardless of whether you booked a regular room at $198/night or a two queen/king ‘suite’ at $228/night, as things stand right now there will be an additional $20 per night charge for your room. There is some confusion about this increase being because of a higher tax rate, but that is decidedly not the case – the increased tax rate would add less than $2 per night, per room, while the actual increase being quoted by the hotel is $20 per night, per room PLUS the additional tax increase.

Granted, if it really was an error, it’s a big one – at 763 rooms, an average stay of 4 nights, $20 per room per night, we’re talking about $61,040. And according to the terms and conditions laid out in the Sheraton Atlanta’s confirmation emails, they do have legal ground to stand on:

Please note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between the confirmation and our official records, our official records shall control.

That said, everyone who booked a Dragon Con 2017 room at the Sheraton Atlanta paid their entire stay up front. While I agree that this may not account for changes in the tax code, it’s a pretty low move for the hotel to suddenly realize a “pricing error” about five months after people booked and paid in full. Personally I would think that’s considered a purchase, even if the hotel stay hasn’t occurred yet, but despite the outcry the Sheraton has yet to back down. Sure, if you don’t want to pay that extra $20-ish per night (by I think February 23rd, mind you), you can cancel your reservation and receive a full refund – but as anyone who has ever attended Dragon Con knows, it’s basically impossible to get a room at any downtown hotel this late in the game. According to a thread on the Dragon Con subreddit, some people (namely SPG members) were offered 7,000 SPG points, or the equivalent of a future one-night stay, for their troubles…but if you ask me that’s not really a fair exchange for something that shouldn’t be happening in the first place. And of course, while you apparently have to pay the additional charges within the next couple of weeks, IF there is any SPG point accumulation, it likely won’t take place until you actually complete your stay – if it takes place at all, as there are conflicting reports about this offer.

On top of that, in a classic “all of this has happened before” situation, something similar occurred with the Hilton Atlanta many years ago, although in that case the Hilton honored the original rate, while again, the Sheraton Atlanta doesn’t seem willing to budge…yet.

There was some talk about Dragon Con making an official post or somehow getting involved, but as far as I can tell that has yet to happen, and what little they have said (mainly on the official Dragon Con Twitter) makes it sound like they can’t – or simply aren’t going to – do much about this mess.

Sheraton Atlanta Dragon Con 2017

I can’t stress enough that anyone effected by this situation should stand their ground; even better, contact Sheraton’s corporate office and complain. There’s an interplay here between the Sheraton Atlanta and Starwood Corporate. If enough people complain to Corporate, they may bring the hammer down on the Sheraton Atlanta. It’s not guaranteed, but it can’t hurt to try – while the Sheraton Atlanta has a lot of autonomy as a privately-owned licensee/franchisee of the Sheraton brand, Starwood has some ability to control and oversee as needed when the brand is being harmed. Obviously I’m just a reporter and I can’t promise anything, but as we all know, if there are enough voices speaking out, that often incites fixes or changes.

Please note that I’m not talking about the couple dollars in additional taxes people will see because of the recent increase; stuff happens, after all. What I’m talking about is this supposed “mistake” made by the Sheraton Atlanta when they originally calculated their Dragon Con 2017 room rates. Sorry not sorry, Sheraton, but this is one mistake you should have to suck up.

Author: Tara Lynne

Tara Lynne is an author, fandom and geek culture expert, and public speaker. She founded Ice & Fire Con, the first ever Game of Thrones convention in the US, and now runs its parent company Saga Event Planning.


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About the author

Tara Lynne is an author, fandom and geek culture expert, and public speaker. She founded Ice & Fire Con, the first ever Game of Thrones convention in the US, and now runs its parent company Saga Event Planning.

Comments

  1. I had the $228/night room and was also forced to pay the extra $20/night or lose my reservation. The timing is what gets me, it’s too late to do anything else. They’re holding the con hostage for anyone staying there.

    1. Exactly! Honestly if they had done this a week or two after everyone made their reservations, sure, plenty of people would be upset…but at least then they would have had a chance to try for a room at another host hotel, or several other downtown hotels. Now people either have to pay the higher rate or be stuck without a convenient hotel room for the con.

  2. Tara,

    The paragraph from the T&C you quote above has nothing to do with changing rates. It basically says that if there’s a discrepancy between what’s in their system and what’s in your e-mail, their system wins. Dig a bit deeper to find verbiage relating to rate changes if you want to quote the T&C. I haven’t dug deep enough into Sheraton’s reservation site to find a copy yet.

    1. Yeah to be honest that’s all I’ve found so far that could even somewhat apply in this case – and I think what they’re trying to claim here is that their system was wrong so they have every right to go in and change the price to the one they deem “correct” :-/

  3. I’m glad I’m staying at the Hyatt. The whole reason I’m staying in a host hotel, is because I’m disabled and it’s difficult for me to walk very far. I save up all year for this. An extra $100 isn’t that easy for me to cough up on short notice. I live out on the skinny branches financially.

  4. My confirmation letter says that the total charges (room rate + taxes) are figured at time of chatging. That money was put on hold 8/29/16 and officially charged on 9/5/16.

    As well as talking to corporate (they said they are investigating) I have also filed a complaint with the Georgia attorney generals office

  5. Hotel contacted me this morning to varify my credit card info and to notify me that they are generously compensating us with a free night stay at their hotel….good for one year….with blackout dates from Aug 23 until some point in December….

    Wow…SO GENEROUS…..since I’m only ever in Atlanta for dragoncon, they could have just as easily offered me a million dollars…..but it’s on the moon….so I can have it as long as I can go get it myself….

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